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Terms Conditions That Govern Your mh2521 Account

These Terms & Conditions set out what you agree to when you open and use your mh2521 account — covering deposits, withdrawals, account conduct and how we handle disputes.

Account eligibilityDeposit & withdrawal rulesTouch 'n Go eWallet acceptedBoost & GrabPay acceptedDispute resolution path

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What These Terms Cover and How They Apply

mh2521 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on mh2521, you confirm that you have read and accepted these Terms & Conditions in full. Every transaction you make — whether a deposit via Touch 'n Go eWallet, a Boost transfer, or a GrabPay top-up — is subject to these rules.

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You are responsible for keeping your login credentials secure; any activity completed under your account is treated as authorised by you. We reserve the right to suspend or close accounts where we detect a breach of these terms, including attempting to hold more than one account,
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providing false registration details, or exploiting system errors for financial gain. Funds deposited through DuitNow or FPX are processed under the same terms as e-wallet deposits. We may update these Terms & Conditions from time to time; continued use of your account after any update constitutes
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acceptance of the revised terms. If you have questions about any clause, our support team is reachable before you proceed with any transaction. These terms are governed by applicable law, and access remains conditional on local law in Malaysia and other eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT CONDUCT STANDARDS

How We Uphold These Terms on Your Account

We apply these Terms & Conditions consistently across all accounts, whether you are based in Kuantan or anywhere else in Malaysia where access is permitted. Our processes are designed to be transparent — if we restrict an account, we will notify you through the contact method you registered with.

Account Security

Your account is protected by OTP verification at login. Never share your password. Any unauthorised access should be reported to our live chat team immediately for account suspension.

Transaction Records

Every deposit and withdrawal — including those made through Boost or GrabPay — is logged against your account. You can review your full transaction history inside the account dashboard.

Term Updates & Notice

When we revise these Terms & Conditions, a notice is posted on the platform before the changes take effect. Continuing to use your account after that date means you accept the updated terms.

Dispute Handling

If you disagree with a decision made under these terms, raise it via live chat or email. We aim to acknowledge formal disputes and provide a written position within a reasonable timeframe.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat icon inside your account dashboard for direct assistance with any clause, account restriction, or transaction dispute covered under these Terms & Conditions.

Email Support Send a written query to our support address if you need a documented response — useful for formal disputes or requests to review a term that affects your account.

Account Help Centre Check the Help section within your mh2521 account for published answers on common terms questions, including deposit rules for Touch 'n Go eWallet and withdrawal verification steps.

Common Questions About These Terms & Conditions

If something in our Terms & Conditions is unclear, the answers below cover the questions we hear most often. For anything not listed here, our support team can walk you through the relevant clause directly.

Yes. Creating your account and completing your first deposit via Touch 'n Go eWallet, Boost or GrabPay means you have accepted the Terms & Conditions as they stand at that time.

We may suspend or permanently close your account. Any balance remaining is subject to review under the relevant clause before it can be processed for withdrawal.

No. Each person may hold only one account. Duplicate accounts are a breach of our Terms & Conditions and will result in all associated accounts being suspended pending review.

We post a notice on the platform before any revision takes effect. We recommend checking this page periodically, especially before making a significant deposit or withdrawal.

Yes. All payment methods on mh2521 — including DuitNow, FPX and e-wallets — are governed by the same Terms & Conditions. The payment method does not alter your account rights.

Contact us via live chat or email with your account details and a description of the dispute. We will review the case and provide a written response covering the relevant Terms & Conditions clause.

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