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How mh2521 Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you open an account, fund it via Touch 'n Go eWallet, Boost, or GrabPay, and browse the lobby.

Account data handled with carePayment info kept separate from browsing dataYour rights to access, correct and deleteContact us any time to request changes
mh2521 How mh2521 Handles Your Personal Information
DATA PRACTICES INSIDE

How We Protect and Manage Your Account Data

We approach data handling the same way we approach payments — straightforward, with no unnecessary steps. Below are the four areas that matter most to your account privacy, and how we handle each one.

Cookies and Session Data

We use session cookies to keep you logged in and to remember your payment preference — such as Touch 'n Go eWallet or Boost — so you do not re-enter it every visit. You can clear cookies from your browser settings at any time.

Payment Data Security

GrabPay, Boost and Touch 'n Go eWallet transactions are handled through encrypted payment rails. We store only the reference number and outcome — never your full wallet credentials or PIN.

Account Access Controls

Login requires your registered mobile number and a one-time password sent to that number. If an unrecognised device attempts access, you will be prompted to re-verify before the lobby loads.

Data Retention and Deletion

We keep account records for as long as your account is active and for a reasonable period after closure, as required by applicable law. Submit a deletion request via live chat and we will confirm the outcome in writing.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review, correct or remove personal data tied to your mh2521 account, reach us through any of the channels below. Our support team handles privacy requests alongside standard account queries — so you do not need a separate process to ask about your data.

Live Chat Start a live chat session from any page in the lobby. Raise your privacy request directly and our team will log it against your account for follow-up.
Email Support Send a written data request to our support email. Include your registered mobile number so we can match your request to the correct account record.
Account Help Centre Log in, head to account settings, and submit a data query from the help section. This route keeps your request linked to your account automatically.

Common Questions About Your Privacy on mh2521

These are the questions we get asked most when it comes to account data, cookies and payment records. If yours is not here, contact support directly.

We collect your name, email, mobile number and your chosen payment method — Touch 'n Go eWallet, Boost or GrabPay. We also log device type and session activity to keep your account secure.

We store only the transaction reference and outcome from each payment. Your wallet credentials and PIN are never recorded or held on our systems at any point.

Yes. Contact our support team via live chat or email with your registered mobile number. We will retrieve the data tied to your account and share it with you directly.

Submit a deletion request through live chat or account settings. We will process it in line with applicable legal obligations and confirm the outcome to you in writing.

We do not sell your data. We may share it with payment processors — such as those handling Boost or DuitNow — only as needed to complete your transaction. No data is shared for marketing.

Log in, go to account settings, and edit your contact details there. For changes to your registered mobile number, contact support via live chat so we can verify your identity first.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.